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Deliveries
We currently only ship to UK addresses through this website.
Free UK Standard delivery applies to all handbags – please allow 3-5 working days, signature required on receipt.
To make a purchase from outside the UK, please contact us directly at orders@natashaofarrell.co.uk
Stock permitting, all orders will be dispatched within 24 hours, Monday-Friday, excluding Public Holidays. Should there be a delay in delivery we will notify you within 48 hours, you will be advised of the expected delivery date or if the product is no longer available.
Goods will be sent to the address given by you in your order. If you would like to change the delivery address after you have had your order confirmed, you will need to contact us directly by email.
Returns and Refunds
You can request the return of any bag(s) you have purchased from us online up to 28 days (for all full-price bags) and 7 days (for all sale items) after receiving your order. You can request a return by email and we will acknowledge the request with information on how to return the goods. Please email us on orders@natashaofarrell.co.uk using reference RETURN.
You will be requested to include the original proof of purchase with the bag(s) you are returning. Bag(s) being returned must be adequately packed. You must return the bag(s) in perfect condition and with/in original packaging, including any box, bag, dust bag, paper stuffing, swing tickets and care cards all of which are considered part of the product you purchased.
Return postage/carriage is the responsibility of you, the customer, except in the case of a full refund being given where we have supplied you incorrectly. In the case of a return being due to a defect or fault in a product we will reimburse your reasonable postage/carriage costs.
Please be aware that it is your responsibility to ensure your returned items reach us safely. We advise that you ship your items using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your items.
This policy does not affect your UK statutory consumer rights.
You can contact us to request a return or to exchange or modify or cancel your order by using these details: orders@natashaofarrell.co.uk
When we receive and accept your return bag(s) we will contact you with a return confirmation.
We will then confirm that we will offer you a replacement or a suitable alternative or a credit note or a refund.
Refunds will be made via PayPal to the credit card that was used for payment on your original order. We make any agreed refund swiftly and usually within 3 to 5 working days and you can expect this to show on your credit card account within 14 working days.
Exchanges
You can request the exchange of a bag(s) you have purchased from us. You will need to return the bag(s) to us that you no longer wish to keep and place a new order. Please read and follow the Returns Procedure.
Cancelling
If you are a customer purchasing within the EU we operate under the Distant Selling Regulations which gives you a ‘seven day cooling off period’ and the right to cancel your contract to purchase from us within seven working days of the day after the day you as the customer received the goods.
You can cancel your contract within the seven day cooling off period by writing by email or post before the seven day period has expired.
Please read and follow the Returns Procedure. You must return the bag(s) in perfect condition and with/in original packaging, including any box, bag, dust bag, paper stuffing, swing tickets and care cards all of which are considered part of the product you purchased.
You are responsible for the costs of returning the bag(s) to us by appropriate postage/carriage.
If you follow this procedure for cancelling your order with us we will refund the purchase price for the bag(s).
If you wish to cancel the contract / your order after the seven day cooling of period or you are a customer outside the EU this will be handled as explained under Returns and Refunds.
Faulty Items
Should there be anything wrong with your order when it arrives please notify us immediately and we will do our best to arrange speedy replacement.
Natasha O’Farrell does not take responsibility for returns received in a damaged condition without prior notice.
Our Returns Policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned items reach us safely. We advise that you ship your items using a service that insures you for the value and guarantees delivery. Please keep your postage receipt until we have acknowledged receipt of your items.
